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Ministry of Commerce, Industry and Labour
Matagaluega o Pisinisi, Alamanuia ma Leipa

Fa'aseā · Consumer Complaint

File a Consumer Complaint · Pepa mo Fa'aseā

Lodge a formal complaint with the Samoa Competition and Consumer Commission (SCCC). The Commission investigates anti-competitive practices and unfair trading conduct under the Competition and Consumer Act. All information is confidential. We acknowledge submissions within 2 working days.

Want to share information without filing a formal complaint? Email the SCCC team directly at consumerinfo@mcil.gov.ws. Anonymous tips help us identify patterns even when we can't open a formal investigation.

This is the official complaint form of the Samoa Competition and Consumer Commission (SCCC). Use it to report anti-competitive practices or unfair trading conduct under the Competition and Consumer Act. All information you provide is treated confidentially.

Your contact information · O ou fa'amaumauga mo fesootaiga

Are you complaining for an organisation? · O lau fa'aseā mo se fa'alapotopotoga?

I am complaining: · O lau fa'aseā:

Who does your complaint relate to? · O ai e fa'atatau i ai lau fa'aseā?

Tell us about the business, organisation, or individual you are complaining about. · Ta'u mai le kamupani, fa'alapotopotoga, po'o le tagata lea e fa'asaga iai le fa'aseā.

Details of your complaint · Auiliiliga o lau fa'aseā

Is the conduct still happening? · O lo'o fa'aauauina pea?
Provide as much detail as you can. Include any communications you've already had with the trader.

Nature of the conduct · Natura o le fa'aseā

Tick all categories that apply. · Fa'amolemole fa'atumu mai le natura o lau fa'aseā.
Categories · Atigipusa

Witnesses (optional) · Mōliaga (le manaomia)

If others can provide information about your complaint, list them here.
List names, phone numbers, or emails for anyone else who might have relevant information.

Supporting documents · Mea fa'amaonia

Attach receipts, photos, contracts, advertisements, or any document that supports your complaint. Up to 5 MB per file. Accepted: PDF, Word, JPG, PNG, GIF.
Unlimited number of files can be uploaded to this field.
5 MB limit.
Allowed types: pdf doc docx jpg jpeg png gif.

Declaration · Ta'utinoga