WHAT ARE CONSUMER RIGHTS?

Consumer Rights are government regulations designed and implemented to protect the interest of consumers. An example of this is government regulations which require a business to disclose details of its products and production processes, particularly where public health or safety may be an issue.

WHY ARE CONSUMER RIGHTS SO IMPORTANT?

Consumers are entitled to rights as consumers, and these rights provide protection to consumers. The formulating of rights through government legislations, and through the formation of consumer organizations and agencies, help consumers make better choices in the market place.


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PRICES BOARD

The Prices Board hold its meeting quarterly with the eventual goal of ensuring the prices of essential food are made available at affordable costs for consumers. The Division also conducted weekly inspections to ensure effective compliance and freedom of consumers to exercise their rights in the market place.

[Click here for the latest GPO]

COMPLAINTS & ENQUIRIES

The nature of complaints received were mainly on misleading and deceptive aspects of Fair Trading Act 1998, some on electronic issue and construction matters. Most of the enquiries lodged into the Ministry were on the prices of goods, calculation of mark ups, general price orders and refunds.

Policy on receiving complaints

  • Give consumer five working days to come up with a written statement before such complaint is considered closed
  • All complaints launch without receipts, names of the alleged offender etc. will be discarded
  • Every complaint shall be handled within 3 working days except for complex cases will take two to three weeks of progress.

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